Return & Exchange Policies
What is the return policy?
Pieces didn’t work out this time? No hard feelings. We accept returns on unworn, unwashed pieces with original tags within 15 days of marked delivery. A member of our team will be happy to assist you throughout the process. No refund or exchanges are allowed outside of this window. We cannot accept returns or issue refunds after items have been washed or worn and we enforce this policy upon inspection of returned shipments.
An item may be returned if it is sent back:
- Unworn
- Unwashed
- With original tags and packaging intact
- Free of stains, orders, animal hair, and damage
How do I ship a return?
Return costs are the responsibility of the sender and Stone Windsor is not responsible for return items lost in transit. As a small business, we greatly appreciate your understanding.
Any orders placed within the context of a sale, or any items marked Final Sale, are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at hello@stonewindsor.com if you have any questions.
How will I be refunded?
Once we've reviewed and approved your refund, it will be credited within 14 days through the payment method used during checkout.
